Returns & Exchanges

At perfumesdubai, we want you to be completely satisfied with your luxury fragrance purchase. If you are not happy with your order, you can return unopened and unused items within 14 days of delivery for a full refund or exchange.

1

Initiate Your Request

Contact our dedicated customer support team via email or our online portal with your order number and the reason for your return.

2

Prepare the Package

Carefully pack the perfume in its original, unopened cellophane wrapping and secure it within the original shipping box to prevent damage during transit.

3

Ship the Item

Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location near you.

4

Quality Inspection & Refund

Once our fragrance experts inspect the returned item to ensure it remains sealed, we will process your refund to the original payment method within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing